Last week in a post called The Rules of the Air I listed some laws of air travel, both written and unwritten. Yesterday we drove our daughter Megan and grandson Drew to Atlanta for their flight home. It was bizarre to receive a call from Megan letting us know they were safely back in Detroit while we were still driving back to Greenville!
One of the biggest mysteries of air travel is the pricing of tickets. I have heard that the passengers on any one flight would be shocked to learn what the other passengers had paid to occupy seats in the same section. Thinking about this, I remembered something I sent out by e-mail a number of years ago.
Buying paint from a hardware store...
Customer: Hi! How much is your paint?
Clerk: We have regular quality for $12 a gallon and premium for $18. How many gallons would you like?
Customer: Five gallons of regular quality, please.
Clerk: Great. That will be $60 plus tax.
From an airline...
Customer: Hi! How much is your paint?
Clerk: Well, sir, that all depends.
Customer: Depends on what?
Clerk: Actually, a lot of things.
Customer: How about giving me an average price?
Clerk: Wow, that's too hard a question. The lowest price is $9 a gallon, and we have 150 different prices up to $200 a gallon.
Customer: What's the difference in the paint?
Clerk: Oh, there isn't any difference; it's all the same paint.
Customer: Well, then, I'd like some of that $9 paint.
Clerk: Well, first I need to ask you a few questions. When do you intend to use it?
Customer: I want to paint tomorrow, on my day off.
Clerk: Sir, the paint for tomorrow is $200 paint.
Customer: What? When would I have to paint in order to get $9 version?
Clerk: That would be in three weeks, but you will also have to agree to start painting before Friday of that week and continue painting until at least Sunday.
Customer: You've got to be kidding!
Clerk: Sir, we don't kid around here. Of course, I'll have to check to see if we have any of that paint available before I can sell it to you.
Customer: What do you mean, check to see if you can sell it to me? You have shelves full of that stuff; I can see it right there.
Clerk: Just because you can see it doesn't mean that we have it. It may be the same paint, but we sell only a certain number of gallons on any given weekend. Oh, and by the way, the price just went up to $12.
Customer: You mean the price went up while we were talking?
Clerk: Yes, sir, you see, we change prices and rules thousands of times a day, and since you haven't actually walked out of the store with your paint yet, we just decided to change. Unless you want the same thing to happen again, I would suggest you get on with your purchase. How many gallons do you want?
Customer: I don't know exactly. Maybe five gallons. Maybe I should buy six gallons just to make sure I have enough.
Clerk: Oh no, sir, you can't do that. If you buy the paint and then don't use it, you will be liable for penalties and possible confiscation of the paint you already have.
Clerk: That's right. We can sell you enough paint to do your kitchen, bathroom, hall, and north bedroom, but if you stop painting before you do the other bedroom, you will be in violation of our tariffs.
Customer: But what does it matter to you whether I use all of the paint? I already paid you for it!
Clerk: Sir, there's no point in getting upset; that's just the way it is. We make plans based upon the idea that you will use all the paint, and when you don't, it just causes us all sorts of problems.
Customer: This is crazy! I suppose something terrible will happen if I don't keep painting until Saturday night?
Clerk: Yes, sir, it will.
Customer: Well, that does it! I am going somewhere else to buy paint!
Clerk: That won't do you any good, sir. We all have the same rules. Thanks for flying – I mean painting – with our airline!
Printed with permission. ©Alan H. Hess, 1998. All rights reserved.
Have you ever compared prices with other passengers or found out what someone else paid to take the same flight with you? I'm sure learning something like that could be a cause for either gloating or pouting.
"A powerful person's whole being rests on air, and God is in charge of the airflow." - Dr. Drew Conley
Heard on an airplane, "Thank you for flying Delta Business Express. We hope you enjoyed giving us the business as much as we enjoyed taking you for a ride."